Terms and
Conditions

01 /

Appointment booking

Services under the trading name odNOVA Aesthetics are provided by Piotr Wojtowicz. Appointments are available to adults aged 18 and over.

The booking confirmation specifies the appointment type and location. Patients should check these details before attending and contact the practice with any booking queries before making a reservation.

For the practice address and handling of personal information, see the Privacy & Cookie Policy.

02 /

Consultation and treatment

A consultation includes discussion of the presenting concern, assessment of treatment suitability and consideration of the available options. Booking a consultation does not create an obligation to undergo treatment or guarantee a prescription.

• Comprehensive Clinical Assessment: 60 minutes, £50. The fee is credited in full towards a future treatment.
• Focused Consultation: 20 minutes, no charge.

These are consultation appointments. Treatment is arranged separately when appropriate. The proposed treatment, its limitations, alternatives, risks and costs are explained before the patient makes a decision.

Consultation fee credit

The £50 assessment fee covers consultation time and clinical assessment, including where the proposed treatment is not recommended. The full £50 is also credited to the patient’s account.

This credit has no expiry date and may be used towards any treatment suitable for the patient. It cannot be used to pay for medicines or exchanged for cash, except where a refund is required by law.

03 /

Fees and deposits

Current prices are on the Fees page. A treatment deposit is £50 or £100, as shown before you confirm your booking, and is deducted from the treatment fee.

Appointments are paid for individually. There is no obligation to prepay for a course of treatment. Where a repeat price is shown, it applies to the same treatment within three months of your previous appointment.

Charges for medicines supplied by a pharmacy are separate from your consultation fee. Where odNOVA collects payment for these medicines, it is passed on to the pharmacy. Any additional costs will be explained before the patient makes a decision.

04 /

Changing or cancelling a booking

Appointment changes require at least 48 hours’ notice for the deposit to be carried forward to the rearranged appointment.

If you cancel with less than 48 hours’ notice or miss your appointment, your deposit is forfeited.

Deposits are non-refundable, except where a refund is required by law. If you cancel at least 48 hours in advance, your deposit remains as credit towards a future appointment.

If Piotr Wojtowicz cancels before the appointment, the available options will be explained to the patient. Statutory refund rights are not affected.

If Piotr Wojtowicz determines during the appointment that treatment should not proceed, the deposit remains as credit on the patient’s account.

05 /

Arriving for your appointment

Punctual attendance allows sufficient time for clinical assessment and treatment.

Medical care, particularly aesthetic treatment, requires time and precision. Assessments and procedures will not be accelerated to compensate for late arrival, as this may increase the risk of errors.

Patients should notify the practice if they are running late. An appointment may need to be rearranged if insufficient time remains to provide appropriate care.

Children and animals

Where possible, childcare should be arranged outside the practice for the duration of the appointment. Treatment rooms contain needles and clinical products and are not suitable waiting areas for children.

If you bring a child, you are responsible for arranging appropriate supervision throughout your visit. If a child disrupts the appointment and prevents the safe provision of care, the treatment will not go ahead. In these circumstances, your booking deposit is retained and cannot be transferred to a future appointment, except where a refund is required by law.

Pets should not be brought to appointments. This restriction does not apply to assistance dogs. Any other support required to access the clinic should be discussed with the practice so that appropriate arrangements can be considered.

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Assessment and consent

Patients should provide accurate information about their health, medicines, previous treatment and any relevant changes. Further information may be required before treatment suitability can be assessed.

Patients may ask questions, take time to consider the available options or decide not to proceed. Where treatment is considered unsuitable, Piotr Wojtowicz will explain the reasons. Individual results vary; a particular result cannot be guaranteed.

07 /

Aftercare and reviews

Patients receive an explanation of aftercare and how to contact the practice with concerns. A review assesses the response to treatment and does not automatically entail further treatment.

For anti-wrinkle treatment, the current Fees page lists a review within 14 days at no charge and a review after 14 days at £50. The review is booked separately. See the Fees page for the booking instructions.

08 /

Complaints

Concerns about care or service may be raised directly with Piotr Wojtowicz. The Complaints Policy explains how to raise a concern and how it is considered.

Nothing in these terms removes your statutory consumer rights.

09 /

Using this website

The website provides general information and does not provide a diagnosis or replace an individual clinical assessment. Treatment guides describe available options and do not establish suitability for a particular patient.

External booking services and linked websites have their own terms and privacy information. These documents should be reviewed before using the relevant service.

Details may change. The price and relevant terms should be clear before you confirm your booking.